Orders and Cancellation

• How can I check my order status?

  To check your order status you need to visit your Oiirabot account Once the order is shipped, please check your delivery status with the Tracking ID provided by us to your shipment or you can also check your registered email for updates from our end.

• Can I cancel my order?

  Yes, you can cancel your order but within 30 minutes of placing it.

• What if an item I want to purchase is sold out?

  If an item is sold out, you choose the pre-order option. Your order will be notified to your selected producer. We will notify you when your order is prepared and ready for dispatch.

• How can I pay for the placed orders?

  We accept Credit/Debit card, Net banking, and other online modes of payments. Currently, we are not accepting COD (Cash on Delivery) due to the COVID restrictions.

• Do you accept gift requests or corporate orders?

  Yes, we accept gifts requests and corporate orders. Please send your requests via email order@oiirabot.com. You can also text or whatsapp us at +91 93650 47233.

• How can I return or exchange my product?

  Items purchased from us can be exchanged only if the received items are in damaged condition. To replace your product, please file your complaint within 24 hours of receiving the item/items at support@oiirabot.com

• What is Oiirabot’s return policy?

  At Oiirabot.com, we offer replacements for damaged products. If you find any damaged product, notify us via email to support@oiirabot.com within 3 days from the date of delivery along with the product image, invoice details. Oiirabot will send a replacement if the content of the package is spoiled and you have valid proof for the claim. (Note: We do not offer a monetary refund. If the parcel is damaged during transportation, we do not take responsibility for the damage.)

• What are your refund policies? Can I get a refund?

  We don’t offer monetary refunds but damaged items with valid proof are eligible for replacement.

• Do I need to pay the return shipping fee?

  Unfortunately, our policy does not cover the return fee.

Oiirabot and Tea

• How many types of tea do you offer?

  At Oiirabot.com, we offer you the balance of both specialty and traditional teas. We offer popular specialty teas like red tea or black tea, green tea, wulong tea, white tea in different styles, and exclusive traditional teas like dheki tea, sunga tea, khilang tea and phalap. It’s the only place where you have the chance to experience the mixed genre of specialty and traditional tea types and styles grown in the rich biodiversity of remote Assam and crafted by skilled tea architects.

• What is red tea?

  Red tea or black tea (common name) is the identity of Assamese tea culture. Here in Assam, we refer to it as RONGA SAAH, RONGA meaning red, “SAAH” meaning tea in Assamese. It is widely consumed among villagers and city dwellers throughout the year.

• Do you have alternative tea or caffeine-free tea?

  We offer tea made from the Camellia Sinensis tea plant only. Tea is a caffeine-containing beverage. The quality of tea is primarily determined by the polyphenolic catechins, theanine, and caffeine content of the tea leaves. Caffeine amount varies with the manufacturing process. As such, we offer our customers low caffeine tea like green tea and white tea. You do not have to compromise with the taste and quality while purchasing low caffeine tea. You can use the filter option to find, your kind of low caffeine tea made available by independent producers.